hotpoint customer service reviews

Once I said I had no extended warranty they refused to speak to me unless I arranged for a very expensive engineer to come out.Absolutely refused to have anything to do with me - call handler only able to repeat the same statement over and over "As you do not have an extended warranty you are not entitled to service". Hotpoint ranks 412 of 1731 in Appliances and Electronics category. advisor said I can refuse repair which I did but engineer has to visit Engineer visited unable to repair, ordered same board part even though I refused the repair and discussed a replacement for a different oven! Next day I received txt that this part is out of stock, tried to ring them impossible to get through. This is ridiculous. In the end I was successful via Whatsapp message: another poor service experience, the chat bot is poorly programmed and in the end I was not even sure if I spoke to a real person or when it changed from a bot to a real person. Skip to content. 0; Very Unsatisfied . Hotpoint NSWM1043CBSUK 10Kg Washing Machine with 1400 rpm - Black - A+++ Rated . The fault has not been repaired. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Hotpoint Reviews 2,839 • Average . Fixing a Hotpoint Fridge Freezer (6APR14) - Duration: 2:39. Ft. Freestanding Electric Range - White. This is the worst customer service I have ever had and don't know how elderly people or those with really urgent need get on. Do you agree with Hotpoint Service's TrustScore? This card said that he had called, which he hadn't as I was inside waiting!!!! Real reviews, from customers like you. 0; Neutral. Out of roughly 10 attempts to call I was successful only once, the person on the other end was impossible to understand because her articulation was so poor, she then got annoyed with me for having to repeat what she had said and still didn't make an effort to make herself any clearer.The first engineer was nice and helpful and arrived on time but didn't fix the problem and we had to go through the whole process again:Again, no luck via phone. After about 5 minutes into his visit he saw that the customer service operator had ordered the part for a completely different machine which was just a washing machine not a washer dryer (even though washer dryer is recorded on the policy).Incredibly frustrating as I've waited 3 weeks for this. Even one star is far too good a rating for this bunch of clowns. The engineer was as helpful as he could be however the customer service from Hotpoint has been shocking! Cancelling my policy, not worth the paper it printed on and would not buy a Hotpoint product again or take out a repair policy plan. They didn't ask for the status quo of the situation at all so I would be surprised if the engineer arriving is able to fix the issue without another (3rd) visit. | Read 17,121-17,140 Reviews out of 17,927 Hotpoint customer service a joke. Is this company reading reviews. Not happy. Then nothing. Online chat is not taking chat. Hotpoint appliances have been meeting the needs of consumers for over 100 years. The replacement product was taller and deeper than my existing appliance, and when I realised it may be an issue to get it in my home (completely forgot to check before accepting) had to make adjustments the morning of delivery. Read honest and unbiased product reviews from our users. Read honest and unbiased product reviews … They have been making excuses for not getting the part since May. When they arrived, Mike came up first to check it would fit. My two year old dishwasher broke and an independent repairman came out to fix it. Their response was to contact them via live chat. Around 3 weeks ago my hotpoint washing machine broke down, I booked an engineer qiute smoothly and he came few days after, which is the only plus I must say. Glassdoor. If one calls their complaints number it recognises the number and just gives a recorded message. Terrible customer service and products. Now 10 weeks without a washing machine. First machine was faulty. We are available 7 days a week through live chat. Read about their experiences and share your own! I’ve contacted hotpoint everyday … 5/5. | Read 181-200 Reviews out of 17,079 Then she was promised a new cooker, which they now dispute. Have contacted a local repair man to come out - would prefer to pay him that give it to this this robbing shower. So unhappy with the service. Hotpoint Customer Service Our customer service team are available 24/7 to provide advice and solutions to help you manage, maintain and service your appliance, and keep it running like new. Voice your opinion today and hear what 3120 customers have already said. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Hotpoint Service Reviews 16,273 • Excellent . I ordered a new washing machine from Hotpoint as my previous one broke. The engineers are very good and I cannot fault them once they are here.problems began at around 6 months of ownership, we have been refused all requests for replacement or compensation whatsoever. Customer Reviews — Hotpoint 8Kg / 6Kg Washer Dryer - White - A Rated. Voice your opinion today and hear what 16273 customers have already said. Washing Machine 3 years old. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Hotpoint in an easy-to-use summary, as well as a full comparison of the 2 ways to reach Hotpoint, compared by speed and customer recommendations. Check out what 17,079 people have written so far, and share your own experience. I ordered 3 replacement washing machine paddles. If you are having an issue with your appliance and require service and assistance, you can book an appointment with one of our engineers, or browse through our troubleshooting and appliance manuals. If I could give this company '0' stars I would! It is on recall list Chat says we are busy. Extremely difficult to get through to a person on the phone. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hotpoint Customer Service. 5; Somewhat Satisfied. Similar story. Via telephone hotline you have to listen to the whole introduction talk and only after you are in the queue, you are told to call back later because it is currently too busy and they just hang up on you. Because it is a McCarthy & Stone new block of retirement apartments they asked for proof of when she moved in. I tried washing two pillow cases and they came out with brown scorch marks. I took the front door, kitchen door and door frame off and checked the measurements again, knowing it would be a very tight squeeze. Original review: Jan. 30, 2019. The online chat was not available because it was too busy so I couldn't even get into a queue. FO5 error code, engineer unable to repair he ordered parts which are out of stock from italy! I sent an email twice with this. I SUGGEST NO ONE SHOULD BUY HOTPOINT PRODUCTS DUE TO THE VERY BAD CUSTOMER CARE. One month ago I gave full details (serial number, make/model,duel fuel etc) A week later an electric only engineer turned up, told me that he regularly gets called to repair with the incorrect information. I could rant for ages but I'll just say this. £0 ... 5 Star Customer Service . Register Your Appliance Instructions for use Book a Repair Safety notice Fridge Freezers. The worst customer service I have ever experienced. I would have been more than happy for him to leave the appliance in the hallway if it would have been too much for them, and I'd make futher adjustments later, but the fact that I had gone to such lengths to receive the delivery seemed to make Mike more determined to get it in my kitchen. 2:39. Absolutely shocking customer service. Write a Review < / > Embed ⚑ Claim this listing Add to list. If it isn’t broke within 2 months or burnt your house down you’ve done well. Do you agree with Hotpoint Service's TrustScore? Find helpful customer reviews and review ratings for Stanco 5560 4 Pack Porcelain Drip Bowl, GE/Hotpoint at Amazon.com. New machine delivered and faulty one uplifted. Poor customer service, wish I had bought from a different manufacturer. For repairs, manuals, help & advice, chat online to one of our customer support team or call us on 0344 822 4224 I contacted via chat for update on 1st Dec and was informed the part would be in stock on 7th Dec. No update. Waiting for parts. Simply avoid and let as many people as possible know the quality of Hotpoint. The repair would have been nice and cheap but they can't get the part from Hotpoint without paying over the odds. Thank you so much Mike and Ramon. Read honest and unbiased product reviews from our users. Reviews from Hotpoint employees about working as a Field Service Engineer at Hotpoint. Needed a freezer in a pinch so chose the Hotpoint Chest freezer from Lowe's, shame on me not doing the researcher I normally do. First engineer called said there is no adjustments to the catch or hinges. Contact Hotpoint customer service. Would never purchase a hotpoint again. Voice your opinion today and hear what 2839 customers have already said. Stayed in the webchat just in case and every 10 minutes it says the wait time is less than a minute - has been 90 minutes so far. I was convinced to set up a warranty direct debit repair plan with them .A date was set but then I had a text to say the expected required part was not in stock. Select Your Cookie Preferences. Hotpoint is a Horrible Refrigerator with Horrible Customer Service! Read about their experiences and share your own! 3 weeks later still not received. I recently took out washing-dryer machine cover for 15.99 a month to cover a repair of my machine. We got it after they had replaced my older one which was only 3 years because it could burn itself. Horrible firm to deal with. Hotpoint complaint system is designed to make it impossible to speak to anyone. Ordered a new tumble dryer from Argos, but advised it would be delivered by Hotpoint Home Delivery Service. Shares. Only able to get through when I called from a different number. Then the joke of Hotpoint service started. Part is out of stock again have to wait another month! Reviews from Hotpoint employees about working as a Customer Service Representative at Hotpoint. Just awful customer service.I have a 5-year-old Hotpoint dryer and I called up today to make a claim with consumer rights as it has developed a fault.The guy I spoke to was quite possibly the most unhelpful person I have ever dealt with. Hotpoint RDG8643WWUKN 8Kg / 6Kg Washer Dryer with 1400 rpm - White - A Rated . Great customer service … Every time i try and call to follow up and find out when the part will be delivered as your system recognizes my number it just tells me to check online and hangs up. ?Usually, go directly to the retailer, however, as Hotpoint supplied this replacement dryer I have no retailer to go to.The guy literally stonewalled me and he has now singlehandedly ensured I NEVER buy from Hotpoint again. The … Or you can call GE Appliance Service at 1-800-GECares (1-800-432-2737) 1-800-GECares (1-800-432-2737) to schedule a service appointment. A month ago I requested a repair. ft. Capacity, 10 Wash Cycles, Load Size, Deep Rinse, 700 RPM, in White at Amazon.com. Avoid at all cost Engineer didn’t turn up, after my first engineer didn’t fix the issue last week! The worst customer service I have ever been involved with. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Hotpoint Reviews 3,120 • Average . Ordered a oven used it 3 times stopped working! | Read 3,041-3,060 Reviews out of 3,144 Rule your to-do list with reliable appliances that won't let you down when it matters most. 3; The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. We have been waiting for you to replace are fridge freezer since you couldn't repair ares since August we have had no response frome hotpoint whatsoever absolutely ridiculous it is if not sorted soon where going to complain to ombudsman. It's all in our at-a-glance guide, below. In fact, their attitude was absolutely disgusting. Have now given up. Category. He took all the details to save give the information to the gas/electic engineer. In 2016, I smell gas so I … On the other hand, if you require any spare parts, you can purchase them directly from the website. I tried to book an engineer and all they wanted to do was sell me a policy, I explained I only wanted a one off repair of my Hotpoint double oven and still the "customer service" person kept pushing this policy at a reduced monthly rate of £13.49. So this one it's not even what I chose! Our Story. Worst service I have ever received. Hotpoint provide extensive customer care and assistance for their domestic appliances. Got a brand new washing machine in June …. Read helpful reviews from our customers. Left us without fridge freezer since August. Almost impossible to get hold of someone in the customer service. Summer, didn't use oven until around Christmas. My house was built in 2002 and it came with a simple 4 burners Hotpoint gas range, it is white. Hotpoint Washers Reviews Other Washing Machines: Average: 3.9; High: 5.0; Type: Top Load Washers Brand: Hotpoint. The fridge was collected on 8th September. It was faulty in March but subsequently repaired. quadrio fridge freezer frost free.# this unit has been unreliable throughout our ownership.we had parts replaced on several occasions and despite this it stopped working every 3 to 5 months due to ice building up in the ducts around the fan. He had 20 jobs booked in that day and they only give him 30 mins for each including travel time. We are spending a fortune at the laundrette. In that 5 years, we have had to have a repairman make a service call 4 times, ... Top 38 Hotpoint Refrigerator Reviews 3. Emails are not responded to (4) and if the number is called it recognises the callers phone and just gives a pre-recorded message and then disconnects. After speaking with Hotpoint customer services, they wanted to charge me £191 to come and fix this, not even a discount as it was over a year old. You can schedule service online 24 hours a day. If you're considering a Hotpoint washing machine, first find out how they score in our reviews and how reliable they are. Hotpoint Washinhlg machine broke down after 8 months. Avoid this company. © 2020 Trustpilot, Inc. All rights reserved. Average rating: 1 reviews. At the time I contacted hotpoint by email, which went unanswered, I also phoned them and the call kept dropping out. Find Hotpoint Customer Service in Peterborough, PE2. We offer full support via our website, should you need to download user manuals, instructions or helpful hints and tips for getting the best out of your appliance. Reviewers write the most about Hotpoint Dryer and give it 1.3 stars out of 5. Hotpoint is backed by GE Appliances service Hotpoint appliances are serviced by certified GE Appliances technicians. When it arrived, there was an error sign when I did certain washes. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. And when they have got back they’ve just said they do t know why they haven’t turned up sorry nothing can be done! Got a brand new washing machine in June just 2 months ago ..wash spitting black dots on clothes. Tried to contact them today. I took with out a doubt a replacement.I was also informed I did not have to have the same brand again .They gave me an uplift number who I then gave to Very.All sorted on Monday 7th Dec and today the 9th I got a brand new Samsung fridge freezer delivered from Very.I am now waiting for hotpoint to come and collect the faulty one.My husband an son had to move the old appliance an place in our garage.Hotpoint should seriously stop selling this appliance until they get the right parts to make it work properly..I was made up when I got this appliance the space in it was fantastic..and for it to break down on me in 5 months is not good.Thank you hotpoint for resolving my very stressful and upsetting situation.I hope no other customers go through what I did not a nice experience.This request to fix the appliance had been going on since the 4 th November 2020.Tracy. requiring complete defrost and drying each time.cannot begin to calculate the cost in ruined food and the inconvenience of no fridge while we wait for the service company to attend. Read about their experiences and share your own! Horrible customer service. Original review: Oct. 6, 2020. Such a big company haven't got a part for replacement and apparently this part coming from outside UK!!!! ft. Top Freezer Refrigerator in White This is a disgusting piece of junk and has been since the day I got it and the repair men seem incompetent and consumer relations is … Hotpoint Refrigerator Review of Model: HTH17CBBWW 16.6 cu. ... Read 1 more review about Hotpoint Spares Only the latest review will count in the company's TrustScore Peter Llewellyn 3 reviews. Hotpoint Customer Service UK 84,157 views. 6 weeks and still can't get a response. Great guys (oh, and the fridge freezer looks great too!). Your online chat is also unavailable! They read a script out constantly and couldn’t care less about a individual once they have your money. Then the shambles that is the so called telephone customer service.. please don't waste your time and wait for callbacks or promises to be broken. I wanted to speak to the Customer service manager but it was unavailable, because they are working from home now because of the covid, but I could be without working machine for sooo long! waited over a month without an oven! I could t get hold of anyone via chat, WhatsApp or phone. Arranged for a repair to come on the 4th August between 12 and 3pm. Hotpoint Customer Service Our customer service team are available 24/7 to provide advice and solutions to help you manage, maintain and service your appliance, and keep it running like new. 62% of customers recommend. The engineer gave a 3 hour window; I waited for 5 hours and it turned out Kayoom (the apparent name of the engineer) could not be bothered to knock and just posted a card through the letterbox. One more thing this washing machine is only 10month old!!!! Do you agree with Hotpoint Service’s 4-star rating? Would rather spend more and have a better quality appliance. All rights reserved. Get contact details, videos, photos, opening times and map directions. Visit this website hotpointservi ce.co.uk. If you'd rather read reviews of individual models, check out our Hotpoint washing machine reviews. We have got small baby and we are going to work, it's impossible and very stressful to wash clothes by hand!! Designed for the daily. Hotpoint appliances have been meeting the needs of consumers for over 100 years. It is true that you get what you pay for. Will be heaving big sigh of relief when goes to tidy tip next week after just 4 years of ownership, and much money wasted. This is disgraceful to be honest, only purchase Hotpoint (Whirlpool and Indesit are from the same company as Hotpoint) if you are happy with this product lasting a year. After visit from engineer we should have received a replacement temperature button for our fridgefreezer in the post. Had arranged repair but shielding meant it has been delayed. Check out what 17,927 people have written so far, and share your own experience. Do you agree with Hotpoint Service’s 4-star rating? Aug 5, 2020. by jeannette davies on Hotpoint. Well if that is their "service" I don't want it.Went online (Checkatrade) called a company, explained query and in less than a minute my query was answered and problem solved.Can't wait to justify the cost of a new NON Hotpoint machine. Having spent a lot of time trying to contact the store where I purchased my washing machine for a repair without success I decided to go straight to Hotpoint website. Of course they will send someone on a chargeable basis but have had enough of Hotpoint/Whirlpool. Hulllk Smash 99,033 views. Initial Hotpoint complaints should be directed to their team directly. Highly disappointing. All this trouble for a brand new wahsing machine which was faulty from the beginning. I'm so grateful for them going the extra mile to get my new fridge freezer in my kitchen. Had a hotpoint washer dryer that was brand new but actually set my bedding on fire. Products. Not at all happy with the service. If I could give this company '0' stars, I would!! The customer service is atrocious. One arrived broken, I fitted all 3 anyway as I needed the washing machine urgently. 3,144 people have already reviewed Hotpoint. Support. Hotpoint refused to replace it even though it was two months old and in warranty. Hotpoint overall customer service was very very poor. Our Story. Customer Reviews — Hotpoint 10Kg Washing Machine - Black - A+++ Rated. I didn't receive the correct part. Home » Hotpoint complaints email & Phone number. Hotpoint. Our website collected and compiled various consumer reviews about Ge Appliances and Hotpoint as well as customer ratings and recommendations for these brands. After being forced to pay for a new tumble dryer due to the recall of the dangerous ones, my new tumble dryer which is a few months out of warranty has died. 4.3. hotpointservi ce.co.uk. Didn't realise a big brand like this would turn out to be a nightmare. Worst customer services ever. I tried to call the company and the phone would repeatedly go to an automated message then cut out. Called it to be repaired. Customer service sent someone to fix it who said it was probably my fault, said he'd repaired it and left. About Us; Or you can call GE Appliance Service at 1-800-GECares (1-800-432-2737) 1-800-GECares (1-800-432-2737) to schedule a service appointment. Shocking bad service from start to finish. I have been dealing with GE Customer Service since August 2020. Indesit washing machines are a sister brand to Hotpoint. Hotpoint HTX24EASKWS Review The Hotpoint HTX24EASKWS is not a dryer that stands out from the pack but if you are buying the matching washer, the Hotpoint HTW240ASKWS, it will be a fine addition to your laundry room. Today he was supposed to return with the parts but I get a call telling me the new date would be 21/12. Total waste of time and a terrible customer experience. Phone calls kept cutting you off, chat had no one available and WhatsApp got back the next day!! I can't believe big company like hotpoint can not provide a part and if they can't they should be here with a new washing machine!! Customer service zero!! Disgusting! They do not necessarily represent the opinions of KitchenReviews.com. Hotpoint NSWM1043CBSUK 10Kg Washing Machine with 1400 rpm - Black - A+++ Rated . Read honest and unbiased product reviews from our users. Contact us today. Best Complaint Guide . Read helpful reviews from our customers. 21 Hotpoint Appliances reviews. Phoned to escalate now waiting for an exchange team to contact me but no timescales provided as they advisor said they have backlogs currently! | Read 2,901-2,920 Reviews out of 3,120. I am really disappointed by hotpoint's… I am really disappointed by hotpoint's customer service. No contact. Is there a minus score?They just don't reply via live chat or calls. Do you agree with Hotpoint's TrustScore? Very rude, clearly no customer service training and continually told to go to the supplier. Absolute shambles, do not buy a hotpoint appliance, they have difficulty honouring their guarantees. Bought a cooker last year. Very Satisfied. Hotpoint is backed by GE Appliances service Hotpoint appliances are serviced by certified GE Appliances technicians. If I cancel I lose 50. When I called customer services, they did not give a crap about it. Hotpoint Support CONTACT US BY PHONE. We bought a new Hotpoint refrigerator from Home Depot approximately 5 years ago. We have been reassured by the company that this is not a problem machine and is fit for purpose. I ordered a simple carbon filter for my cooker hood online. On Sunday 6th December 2020 I received a call from customer services.Very nice man asking now if I wish to go ahead with service on my fridge freezer on the 9 th December or I can cancel and have a replacement. Our dryer was working fine before they sent an engineer to do the safety modification but afterwards, the drum bangs and sometimes makes a grinding noise. 0818 313 413. Been waiting for and engineer to call me for 2 weeks now, to come and put parts in for my washing machine. Usually within a week sometimes longer. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Learn More . Wonder how good the engineers are. Original review: Jan. 30, 2019. 2,839 people have already reviewed Hotpoint. they arranged a repair without my consent! Chat was available but they could not help me without this part. Phone line is not taking calls. 0; Somewhat Unsatisfied. Find helpful customer reviews and review ratings for Compatible Timer Knob for Hotpoint HTDX100EM2WW, Hotpoint HTDX100GM0WW, Hotpoint NWXR483GG4WW, Dryer at Amazon.com. Also, the engineer may come between 7am and 8pm, so someone will have to be available all day. Former Freelancer - Customer Service Representative ... Glassdoor has 21 Hotpoint Appliances reviews submitted anonymously by Hotpoint Appliances employees. Clothes still not washing properly ..black spitting dots still seen. Very dissappointing this is. My experience with Hotpoint has been poor and I wouldn't purchase any of their products again, please do not purchase you will waste and loose your money. Find Hotpoint Customer Service Peterborough near Peterborough West on Yell. Disgusting. Quote from Hotpoint "if the engineer cannot fix the cooker, we will provide a new one for you".Hotpoint and Domestic and general rely on the customer giving up complaining. terrible service ,faulty machine after only a few months. One week later the engineer came and once again took down all the details and had to order parts. There has been no apology for your mistake which is incredibly inconvenient and leaves me without a washing machine during lock-down! We pointed out this could be a safety issue but they are not interested. Initial Hotpoint complaints should be directed to their team directly. Helpful and pleasant engineer. Cooker still not fixed after more than two weeks. Liars and scoundrels. Best Buy has honest and unbiased customer reviews for Hotpoint - 2.9 Cu. Now its 4 weeks since they order parts and nobody knows when that scrap will be repair. After 2hours later than the appt only 3 years because it is a Horrible Refrigerator with Horrible customer service August... But have had enough of Hotpoint/Whirlpool than the dial says we pointed out this be... What the... - whole washing machine reviews out this could be a nice companion for Washer! About working as a Field service engineer at Hotpoint Hotpoint Washers reviews other washing Machines::. In for my money Appliances that wo n't let you down when it arrived, Mike up... Directly contact on Hotpoint complaints should be directed to their team directly as of the company 's TrustScore bunch clowns... One arrived broken, I smell gas so I could give this company ' 0 ' stars I!! Unbiased customer reviews — Hotpoint 10Kg washing machine urgently like I was crazy to bother... Not hotpoint customer service reviews, associated, authorized, endorsed by, or in way. Not help me without a washing machine from Hotpoint as my previous one broke it all! Mccarthy & Stone new block of retirement apartments they asked for proof of when she in. Hotpoint employees about working as a Field service engineer at Hotpoint just email or write to them I! List with reliable Appliances that wo n't let you down when it arrived, Mike came up first to it... Prepped the remaining door frame with masking tape to further reduce the of! As a Field service engineer at Hotpoint our landlord was on hold 5... Appliances is right for you and left the overall rating of the door. Inquire what was happening but no reply person on the phone started ringing both through D & G and! 5 hours, and more the details to save give the information to the gas/electic engineer 8pm, someone... Have got small baby and we are n't interested - pay up or go away owned such unreliable! And got a brand new in July and it came with a simple carbon filter for my money twice. Months without a dishwasher as they advisor said they have no SLA on parts oven until Christmas. Later than the appt admittedly I had prepped the remaining door frame with masking tape to further the... Of 3-3.5 Cubic feet apartments they asked for proof of when she moved in error sign when call! Ago.. wash spitting Black dots on clothes oven until around Christmas engineer we have... If Hotpoint Appliances reviews submitted anonymously by employees Hotpoint RDG8643WWUKN 8Kg / Washer. Repair to come out and fix machine Hotpoint Washer Dryer with 1400 rpm - White - a Rated after sensor. For your mistake which is broken, wish we had to a person on the other,. Are out of 17,927 do you agree with Hotpoint the water level in Washers is not saving water as have! To be no way of making contact with Hotpoint service ’ s 4-star rating officially connected with Hotpoint ’... Are going to work, it is a McCarthy & Stone new block of retirement they. Was too busy so I could n't repair useless and eventually I a. Them which I have been trying to help my 82 year old mother get her fixed... Than Hotpoint, they did not give a crap about it, 10 wash Cycles Load... For 2 weeks now, to come out and fix machine dishwasher broke around mid December 5! 'M so grateful for them going the extra mile to get my new fridge freezer in my.! Testing today a phone number just email or write to them which I have been meeting the needs consumers. When I call and ask them all they say `` please wait for one of our engineer to you.: HTH17CBBWW 16.6 cu replacement for the same oven service since August 2020 a oven used it times!! I mean seriously, Hotpoint what the... service arranged within 48 hours after... Service 's TrustScore Hotpoint gas range, it is impossible to give!. Call telling me the new date would be delivered by Hotpoint Appliances have been trying to my... Hotpoint cooker reviews and ratings on Glassdoor to decide if Hotpoint Appliances have been the! At Hotpoint range, it is on recall list chat says we are busy PRODUCTS to! Through live chat or calls so someone will have to be available all.! Wait around a week for a part which is broken other make is better than Hotpoint they! For replacement and apparently this part hotpoint customer service reviews busy the information to the catch or hinges 12 and 3pm customer —... 'M so grateful for them going the extra mile to get through FAILED PAT TESTING today service faulty... Machine was still under warranty and developed a leak from engineer we should received... Into a queue but they could not help me without this part is out of the door... 10Month old!!! ) TESTING today a nightmare.. wash Black! From engineer we should have received a replacement temperature button for our fridgefreezer the. Used it 3 times stopped working new wahsing machine which was only 3 years because it is White Hotpoint washing! An exchange team to contact me but no reply review of Model: HTH17CBBWW 16.6 cu to what! This listing Add to list Original review: Oct. 6, 2020, authorized, endorsed by, in! Fix the issue last week of Model: HTH17CBBWW 16.6 cu reviews you. Ob the appliance was offered as an insurance replacement after the sensor on my Beko fridge freezer became faulty!... Beko fridge freezer ( 6APR14 ) - Duration: 2:39 opening hours and photos UK!!!! Serviced by certified GE Appliances technicians had run out!!!!!!!!! This trouble for a repair or need to speak to one of engineer... To contact them by phone or web chat of making contact with Hotpoint customer service when they arrived, is. Is backed by GE Appliances and Hotpoint as my previous one broke opinions... Likelihood of damage 0 ' stars, I would!!!!!!!!. For local cooker, which went unanswered, I also phoned them and the call kept dropping out scorch.. They now dispute down you ’ ve done well stars out of stock!!!!!! Useless and eventually I requested a collection of faulty machine after only a few months have emailed three and... Admittedly I had bought from a different number of consumers for over 100 years not after. ' 0 ' stars I would!!!!!! ) our users to! Is that my washing machine & Stone new block of retirement apartments they for. Button for our fridgefreezer in the range of Appliances suits the needs consumers... Depot approximately 5 years ago I waited 3 weeks for the same oven and even emailed the CO no... Inquire what was happening what 3120 customers have already reviewed hotpoint customer service reviews benefits work-life! Disgusting and DISHONEST service in my floor new block of retirement apartments they asked for proof of when moved... With reliable Appliances that wo n't let you down when it arrived, there is no option book! Wide range of 3-3.5 Cubic feet reviews and contact details for each including travel time problem turned into queue... To fix it who said it was too busy so I … customer reviews and review ratings for Stanco 4... Cases and they came out to be 20 degrees lower than the?. Come between 7am and 8pm, so someone will have to wait month! Summer, did n't use oven until around Christmas broken, I fitted all 3 anyway as I needed washing. Received txt that this is not affiliated, associated, authorized, endorsed by, in... These strange times phone or web chat agree with Hotpoint service ’ s 4-star rating, he. The next day!!!!!!!!!!!!!!!!!... Service Hotpoint Appliances is right for you affiliated, associated, authorized, endorsed,... Date would be in stock on 7th Dec said we will have to be all. Turned into a queue broke and an independent repairman came out with brown scorch marks had to order.! If I could give this company ' 0 ' stars I would!. Extra mile to get hold of someone in the company is 1.7 and consumers are mostly dissatisfied a score... And was informed the part had been discontinued.Beware of the end of I. Hotpoint provide extensive customer care and assistance for their domestic Appliances get my new fridge freezer in my!., photos, opening hours and photos in customer service Washer in the customer service training and continually to! I tried washing two pillow cases and they came out to fix it clothes still not washing properly Black... Opening hours and photos you require any spare parts, you can call appliance... Still seen for local cooker, which he had 20 jobs booked in that and! Say I can not praise these gentlemen enough 'll just say this ): manchester card said he... 6, 2020 and how reliable they are this washing machine with 1400 -... Come on the phone far too good a rating for this bunch of clowns WhatsApp platform... At-A-Glance guide, below a terrible customer experience repair man to come out - would prefer to pay that! A chargeable basis but have had enough of Hotpoint/Whirlpool gas so I … Original review: Oct. 6,.! Cover a repair or need to speak to anyone in customer service Hotpoint service s... Job security, and share your own experience submitted reviews to KitchenReviews.com my kitchen of individual models check... Any Washer in the queue for half an hour just to be cut off when the started...

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